CHENDA / Legal information

Privacy Policy

This Privacy Policy explains how Jinan Chenda Tech Co., Ltd. may collect, use, disclose, retain and protect information received through this website and related business communications. It applies to visitors, prospective customers, customers, suppliers, partners and people who contact CHENDA about equipment or service.

This page provides a general website notice. Local privacy rights and legal requirements can differ by country. If a specific transaction, service provider or local CHENDA partner gives you a separate notice, read that notice together with this policy.

Stacked office document binders; records illustration
Business information and communication · illustration

Information You Provide

CHENDA may receive information that you choose to submit, including:

Mechanical drawings and project information; reference
  • Name, company, job role, country and business contact details
  • Equipment interests, industry, project timing and destination
  • Material descriptions, drawings, photographs, videos and technical requirements
  • Quotation, order, delivery, installation, warranty and service information
  • Machine model, serial number, component labels, alarms and maintenance records
  • Partnership, supplier or employment-related information when relevant
  • Messages, attachments and records of communication

Some technical files can contain hidden metadata, personal names, customer identities or proprietary designs. Review attachments before sending them. Share only the information needed for the purpose.

Hands using a laptop with an online project board; digital communication illustration

Information Collected During Website Use

The website, hosting environment or enabled analytics and security tools may receive technical information such as IP address, browser and device type, operating system, referring page, requested URL, timestamps, language, approximate region, interaction events and error or security logs.

Cookies or similar technologies may be used when needed for site functions, preferences, traffic measurement, security or enabled third-party services. The exact technologies can change as the site is developed. Browser settings and any consent controls made available on the site can be used to manage them, although disabling a required function may affect site operation.

CHENDA should not use a website privacy notice to imply that every listed tool is active. The site’s implemented cookie and analytics settings should be checked and the notice updated when technology changes.

Why CHENDA Uses Information

CHENDA may use information to:

Office information review; illustrative reference
  • Respond to an inquiry and route it to the appropriate commercial or technical contact
  • Understand an application and prepare equipment or configuration discussions
  • Issue and manage quotations, orders, payments, documents, delivery and support
  • Evaluate samples, drawings, acceptance requirements or technical problems
  • Identify machines, components, software and compatible spare parts
  • Manage distributor, integration, supplier or other business relationships
  • Maintain website operation, security, logs, analytics and fraud prevention
  • Meet legal, accounting, customs, trade, safety or dispute-related obligations
  • Improve products, documentation, service processes and website content

The legal basis, where a law requires one, may include steps requested before a contract, performance of a contract, legitimate business interests, consent or compliance with a legal obligation. The applicable basis depends on the relationship and location.

Technical Drawings and Confidential Information

CHENDA treats application files as business information needed to evaluate or support a project. Do not assume that submitting a file creates a separate non-disclosure agreement. If confidentiality terms are required, ask CHENDA to agree them before transmitting sensitive designs, customer names, source code, controlled technology or high-value process information.

CHENDA may need to share relevant technical information with employees, manufacturing or engineering resources, component suppliers, logistics providers, service partners or other parties involved in the project. The shared scope should be limited to the business purpose.

Mechanical drawings and project information; reference
  • CHENDA personnel who handle sales, technical review, production, logistics, finance or service
  • Product, component, engineering or manufacturing suppliers when their input is needed
  • Authorized distributors, integrators or service resources involved in the relevant market or project
  • Hosting, email, analytics, security, document, communication and information-technology providers
  • Freight, customs, banking, insurance, accounting, legal and professional advisers
  • Public authorities or other parties when disclosure is required by law or needed to protect rights and safety
  • A successor or transaction party in a legitimate business reorganization, subject to appropriate controls

CHENDA does not state on this page that it sells personal information. If practices or applicable law require a more specific disclosure, the policy and site controls should be updated.

Office information review; illustrative reference

International Processing

CHENDA is located in China and works on international equipment projects. Information may therefore be processed in a country different from the sender’s country. Suppliers, cloud services, partners or logistics providers may also operate across borders.

Where applicable law requires a transfer mechanism, notice or contractual protection, the responsible project or service owner should address it. Do not send restricted data until the transfer requirements are understood.

Dated technical-document binders on shelves; archival reference

Retention

CHENDA may retain information for as long as reasonably needed for the inquiry, quotation, order, machine lifecycle, support history, legal obligations, accounting, security or dispute management. Retention periods can differ because industrial equipment may require identification and service records long after a sale.

Information that is no longer required should be deleted, anonymized or archived according to applicable obligations and practical business needs. Backup and legal-hold copies may remain for a limited additional period.

Hands using a laptop with an online project board; digital communication illustration

Security

CHENDA uses reasonable organizational and technical measures appropriate to the information and process. No email, website, cloud service or cross-border transmission can be guaranteed completely secure. Use an agreed secure transfer method for sensitive or large files and verify the intended recipient before sending credentials, payment information or controlled technical data.

CHENDA will not ask you to disable machine safety systems or transmit account passwords through a public page. Treat unexpected bank-account changes, download links or urgent payment requests as potential fraud and verify them through a known contact.

Your Choices and Requests

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. These rights can have exceptions, including contractual, legal, safety, recordkeeping or dispute requirements.

Send a clear request to info@chendalaser.com with the subject Privacy Request. State your relationship with CHENDA, the information or communication involved, your country and the action requested. CHENDA may need to verify identity and authority before acting. Do not send a passport or other sensitive identity document unless a secure and proportionate verification method has been agreed.

You can also ask CHENDA to stop optional marketing communication. Transactional, order, safety or service messages may still be necessary.

Email a privacy request

Written request or agreement; illustrative reference
Hands using a laptop with an online project board; digital communication illustration

Third-Party Websites

This site may link to external websites, video platforms, maps, communication tools or social services. Their privacy practices are controlled by their operators. Review their policies before using them or submitting information.

Industrial equipment illustrating the business-to-business context of this website

Children

This is a business-to-business industrial equipment website and is not directed to children. Do not use it to submit children’s personal information.

Document folders kept for reference

Policy Updates

CHENDA may update this policy when the website, services, providers or legal requirements change. The published version should include an effective or last-updated date when the site is launched and maintained. Material changes should be communicated as required by applicable law.

Stacked office document binders; records illustration

Contact

Privacy questions and requests: info@chendalaser.com

Company: Jinan Chenda Tech Co., Ltd., Jinan, Shandong, China